Michigan City Cuts Costs and Improves Service to Citizens With New Avaya Network
BASKING RIDGE, NJ, Jan 09, 2013 (MARKETWIRE via COMTEX) --
-- Avaya data infrastructure reduces information technology maintenance
costs and helps the City of Taylor meet its budget objectives during a
-- New collaborative communications capabilities make city staffers more
accessible and improve service to citizens.
Avaya today announced that the City of Taylor, Michigan, has adopted an
Avaya data network and collaborative communication solution to reduce
annual information technology costs and improve the service it
delivers to local residents.
The investment was prompted by an aging network infrastructure that
had become expensive to maintain and required outside support for
moves and other changes. It also was oversized for a city staff that
had shrunk by a third in recent years. Officials began to look for
effective ways to reduce ongoing information technology costs and
help current staff members work more effectively.
Fourteen city buildings are now linked in a highly secure, highly
reliable campus data network enabled by Avaya Ethernet Routing Switch
5000 Series, 4000 Series and 3000 Series and Avaya Wireless LAN 8100
Series. The network supports four Avaya IP Office systems that are
linked to form a seamless, collaborative communications
infrastructure for city government.
The city has significantly reduced its information technology
maintenance costs with the new network and now can easily manage
moves, adds and changes on its own. In addition, new advanced
communication capabilities are improving the accessibility of city
An Avaya IP Office Contact Center application, for example, has
allowed the city to establish a single, central phone number for all
city services. Rather than having to dial multiple numbers to find
the right personnel on their own, callers are now routed directly to
the appropriate department by experienced agents. Reporting and
analytics capabilities allow administrators to track the number and
length of calls and to make better-informed decisions about staffing
levels. The city also can automatically record all nonemergency calls
routed to its public safety team.
Avaya mobility features are improving the accessibility of city
staffers, who now can link a smart phone or other mobile device to
the city's new communication network and work more productively
outside the office. Building inspectors in the field, for example,
can answer calls routed to their office line by the city contact
center. They also can establish a conference call, use visual
voicemail and access city directories, just as if they were in the
A "fax over IP" application from MultiTech, an Avaya DevConnect
Technology Partner, has allowed the city to eliminate a mountain of
fax machines, as well as the phone lines that previously supported
"One of the deciding factors in our decision was the synergy
between Avaya's networking portfolio and Avaya IP Office. We now have
a scalable solution that delivers the security, reliability and ease
of administration we need, with modern unified communications
capabilities that are improving our productivity. Ultimately we're
able to do more with less people and at a lower annual cost."
Snehal Patel, Technology Director, City of Taylor
-- Learn more about Avaya Networking Solutions and Avaya IP Office
Tags - Avaya, City of Taylor, call recording, collaboration, contact
center, data networking, Ethernet switches, IP Office, mobility,
Avaya is a global provider of business collaboration and
communications solutions, providing unified communications, contact
centers, data solutions and related services to companies of all
sizes around the world. For more information please visit
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SOURCE: Avaya Inc.
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