Wmode Launches Advanced Customer Engagement Solution for Connected Devices at CES 2013
(Marketwire Via Acquire Media NewsEdge) CALGARY, ALBERTA -- (Marketwire) -- 01/10/13 --
Wmode is pleased to announce the launch of Ingage, an essential customer self-care app aimed at driving consumer loyalty and reducing customer care costs. Designed with the core values of providing an intuitive customer care approach, Ingage gives users an unprecedented experience with their providers across smart phones, tablets and other connected devices.
Via Ingage, mobile carriers, cable operators and service providers across the board can enable their customers to engage with them outside the outdated call centers or restrictive desktop websites they currently offer. While offering all the benefits and features you get with a dedicated desktop website, Ingage is more than a self-care app. Through Ingage, service providers also have a one-to-one marketing tool that allows promotion of products and services tailored to their subscribers.
The intrinsic value Ingage offers to customers is the unrestricted freedom to manage and access their accounts and services. Through the application, customers can pay bills, set up automated prepayment options, manage family plans, view usage and consumption, subscribe to new services, join loyalty programs, apply for promotions and locate stores and FAQ's just to name a few. Developing Ingage through native applications and HTML5, service providers can expect to reach a wide range of connected devices with a highly optimized and customer orientated care product. Leveraging Wmode's experience in mobility, Ingage also features analytics and reporting that includes consumer analysis and transactional reporting for the benefit of the service provider and its business initiatives.
Speaking to the current climate of customer care, Tom Beaman Senior Vice President of Sales and Marketing at Wmode commented, "Today's self-care options are not always convenient or user friendly, limiting customers to call their service provider or wait until they can access the full website. Ingage gives the customer a much more compelling option, allowing the service provider to interact with customers efficiently while offering a rich user experience with instant notifications and saving money that's spent operating call centers."
Ingage is offered as a turnkey managed service leveraging Wmode's existing app creation and network integration experience. The adaptive and component based architecture allows for seamless integration into backend systems and minimizes IT involvement.
As detailed by Emanuel Bertolin, CEO at Wmode "Ingage is a one-stop shop for organizations who want to create a dynamic self-care offering to their customers across a range of connected devices. In addition, we have built a promotion engine for organizations to market products and services to their customers. Moving quickly from our exciting product launch here at CES 2013, we will shortly be implementing Ingage for an existing Wmode customer in Q1 of 2013."
To learn more about Ingage go to http://www.wmode.com/products/ingage.html.
Notes to Editors:
Powering connected devices - connecting people, connecting technology, connecting business
Wmode operates a comprehensive suite of managed services providing mobile operators and the app economy with the recruitment, development, management, discovery, delivery and payment of mobile apps, content, and consumer services. The company's inclusive suite of products includes Ingage, Affiliate Commerce Exchange, Application Store, Velocity, SmartPortal, and Managed Ringback. Wmode has been providing professional services to large telecommunication and enterprise companies in the areas of mobile software development since 2001.
In 2011, Wmode launched AppCarousel™ as a subsidiary based out of San Francisco. AppCarousel enables organizations to curate, distribute, and share branded carousels which merchandize and monetize selected apps and content directly to their audience.
Recently, Wmode was recognized as one of the Top 100 Mobile companies by AlwaysOn and also as one of the fastest growing companies in North America on Deloitte's 2010 Technology Fast 500™. Founded in 2000, Wmode is a privately held company headquartered in Calgary, Canada with offices in Toronto, San Francisco, and Bern. www.wmode.com.
SVP, Sales and Marketing
Source: Wmode Inc.
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