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TMCNet:  Quest Recognized by Cisco for Excellence in Customer Satisfaction in the USA

[February 06, 2013]

Quest Recognized by Cisco for Excellence in Customer Satisfaction in the USA

SACRAMENTO, Calif. --(Business Wire)--

Quest announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco (News - Alert). This designation recognizes Quest for delivering outstanding customer service to customers in the USA.

"Our commitment to excellence in customer satisfaction is based on providing the highest value products and services which meet our customer's needs as defined by them. In doing so, we have developed extensive, mutual long-term relationships," stated Tim Burke, Quest's President and CEO. "Customer satisfaction is also evident in our global Service Delivery Centers where we have made a significant investment to build and create efficiencies that help scale operations and reduce customer's capital expense."

"I have not worked with another firm who has shown me better people than Quest's," commented Frank Lucido, Director of Information Technology with Bay Group International. "From customer service and project management to technical and sales personnel, everyone is wonderfully courteous and knowledgeable."

"Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Quest for achieving outstanding customer satisfaction," said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.

Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.

The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities - critical factors in choosing a trusted partner.

Find More Information Online:

Cisco Certified Partners
Customer Satisfaction

About Quest

Quest, a worldwide leader in technology management has been delivering successful solutions for its clients for over 30 years. Quest is ranked #9 on the Global Managed Services Cloud Providers Top 100 by MSPmentor and ranked one of CRN's Solution Provider 500 among US technology firms as well as CRN's top 250 Tech Elite, and CRN's designation of Cloud Elite.

Quest offers clients a portfolio of professional, cloud and managed services, including consulting, security, wireless, data backup, disaster recovery, business continuity, system performance, application development, HD video conferencing, telecommunications & transport, VoIP, and technical staffing; either on-site or from its secure global service delivery centers. Services may be obtained through QuestFlex®, a unique service level agreement, allowing companies to "Invest in the capability, not in the product®".

Quest and QuestFlex are registered trademarks of Quest Media & Supplies, Inc.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries.

Cisco, the Cisco logo and Cisco Systems (News - Alert) are registered trademarks of Cisco Systems Inc. in the United States and certain other countries.

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