|[February 14, 2013]
Hosted Voice Feature Guide from Broadvox Addresses Frustrations and Desired Communication Solutions for Business VoIP Users
DALLAS --(Business Wire)--
a leading provider of Managed Business VoIP services, has issued a new
Feature Guide for Managed Hosted Voice to help businesses understand the
value of the advanced features that come with their Hosted Voice
service. These features increase employee productivity and address core
communication frustrations shared by businesses. This guide was
developed to help educate existing users as well as prospects on the
value of Hosted Voice to help businesses work smarter.
According to recent studies, current business VoIP users identified
their top three communication frustrations as:
1. Waiting on information
2. Locating and contacting someone
3. Using email as a communication tool
The Broadvox (News - Alert) guide, Feature
Guide for Managed Hosted Voice, identifies six advanced features
that address many of these common frustrations. The guide has also
organized these features by user-type since some features are more
popular among mobile workers versus workers who are tied to their desk.
For example, locating and contacting someone in today's world of
mobility is a frustration for most everyone. With Hosted Voice Fixed
Mobile Convergence, a VoIP user can integrate their Hosted Voice
service with any number of phones such as a mobile phone and home office
line. This integration allows the user to receive incoming calls to
their VoIP phone number on all of their linked phones. They can also
make outbound calls from any linked phone and have the same primary
business number appear on caller ID, and can also access a sngle
voicemail box directly from any linked device. The feature also enables
the seamless transfer of active calls from one linked device to another.
That means that if a user is in the middle of an important call at their
desk but need to leave for a meeting, they can simply transfer the call
to their mobile device and keep talking on the way. The ability to use
one number means that users no longer have to hand out their cell,
direct, and home office phone numbers. And customers and employees only
have to remember a single number. Additionally, with features such as Find
Me/Follow Me and Advanced
Call Routing, users can ensure that they receive all calls
automatically and don't have to play phone tag (News - Alert).
All of the Managed
Hosted Voice key features outlined in the Broadvox guide are
designed to facilitate collaboration and help individuals work smarter.
"Hosted Voice is a service well-known for reducing the cost of a phone
system, especially for small-to-medium sized businesses," said Arnaud
Gautier, EVP Product Development and Customer Experience at Broadvox.
"What is not well understood are the advanced calling features that save
users time and increase their overall productivity. With this new guide,
we hope to help users take advantage of the wide range of features that
come with their Managed Hosted Voice service."
Other advanced features include Microsoft
Outlook Integration, and Voicemail-to-Text
transcription. With Microsoft (News - Alert) Outlook Integration, email becomes
a main communication tool that enables click-to-dial functionality to a
user's contact list. A user can also accept, redirect, or ignore calls
and view detailed call logs - all directly from within the familiar
Microsoft Outlook interface. Plus, Managed Hosted Voice offers the
option to receive your voicemail messages in your email inbox, either as
audio file attachments or text transcriptions. This feature enables busy
executives to check their voice messages while in meetings just the same
way they check voice mail - without the distraction of dialing into
voicemail and listening to messages.
Broadvox is a leader in providing customized integrated managed VoIP
communication and collaboration solutions to support SMB, Enterprise and
Carrier customers. It has deployed one of the largest, full-featured
global VoIP networks and is trusted by over 300 telecommunications
carriers, ASPs, ISPs and more than 10,000 businesses and 4,000 partners
nationwide. Broadvox delivers SIP Trunking, SIP origination and
termination services, broadband and Hosted Voice and UC Communications.
Broadvox is headquartered in Dallas, Texas. For more information, visit www.broadvox.com.
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